Information and advice
Information & Advice Services
Age Concern Leicester Shire & Rutland provide free independent and confidential information and advice to people over 50.
We aim to provide practical help, advice and services for older people.
As part of our commitment we can:
- Offer advice, suggesting ways to solve difficulties or provide you with the details of people who may be able to help.
- Focus attention on issues of importance to older people, making certain that your voice is heard.
We can help you with:
- Welfare benefits
- Housing and Property
- Money Matters
- Residential and Nursing Care
- Leisure and Social Activities
- Family and Personal Matters
- Your Rights
- Local Services
- Other issues that affect your quality of life
You can access this service by contacting our Information and Advice helpline on (0116) 299 2233 Monday to Thursdays between 1.30pm and 4.30pm and on Fridays between 1.30pm and 4pm or you can email your query.
We may be able to assist you in one telephone call, or we may be able to make you an appointment to see one of our Advisors either at Clarence House or at your home if you are housebound.
If you are looking for information our range of Information Guides and Factsheets
maybe of assistance to you. 
Many older people are not claiming the full range of allowances they maybe entitled to and that means that 20% of pensioners are still living in poverty. We recommend everyone should check their benefit eligibility every 12 months as circumstances often change. If you have details of your income and savings you can check your entitlement to means tested benefits online otherwise please contact the Information & Advice helpline.
Being an information and advice volunteer
The Information and Advice department have a small group of volunteers who carry out home visits to service users around Leicestershire and Rutland to assist with the completion of allowance and benefit application forms.
Volunteers receive an induction when they join and spend some time shadowing Information and Advice caseworkers until they are competent to carry out visits unsupervised. Regular training sessions are held throughout the year to develop volunteers' skills.
Volunteers must be literate, good communicators, have excellent listening skills and patience in order to elicit personal and sensitive information from people in support of their applications. They must also possess a current driving licence and have access to transport to undertake these visits.
If you think you may be the sort of person we are looking for then please contact the Information and Advice department on 0116 299 2233 or email us
